Getting Started
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Check to see if your CAPS lock is on, as this will affect your password. If you are still having trouble, you can report a problem.
If you forget your password, simply click on the 'Forgot your password?' link at the bottom right corner of the sign in box and follow the prompts to reset your password.
If you did not get the confirmation email, try logging into your account using the email address you signed up with. You should then see an option to send the confirmation email again.
Your Account
Click on the Account Settings tab near the top of the page. Here you can manage all your personal information and account details. To change your email address, click on 'contact me' in the left hand navigation bar. You cannot change your Eventuity ID email address, but you can add additional email address to your account. You can even change the email address where all your mail gets sent to.
Yes. Under the Account Settings tab, click Contact Me. You can add other email addresses to your account and indicate which email you would like your mail to get sent to.
Go to the Account Settings tab and then click Privacy / Password. Scroll down to 'change password' where You'll be asked to enter your email address, current password and then create a new one. Click save to activate your new password.
No, you cannot change the email address associated with your Eventuity account. However, you can change your name and add additional email addresses you want to use. After signing in, click on the Account Settings tab. Click on "Personal profile" and you can change the name and personal information associated with your account. If you click on "Contact me", you can add other email addresses to your account and indicate which email you would like your mail to get sent to.
Yes. Go to the Settings tab and click on 'contact me' on the left hand navigation bar. Within the 'receive updates' for your events section you can select how often you'd like to be updated via email. You can also select which email address you want the emails to be sent to. Click save when finished.
Go to the Account Settings tab and click "SMS/Mobile" from the left hand navigation menu. Enter your 10 digit mobile number and click 'activate'.
Go to the Settings tab and click on SMS/Mobile on the left navigation bar. At the right of the page you'll see the Mobile Messages section and your SMS balance will be listed.
If you would like to send SMS invitations, go to the send SMS invitations page. First visit the manage invitation tab, and then click on "Send SMS invites" in the guest list section of the left menu. Add the guests to invite via SMS and click "Preview and send now". Once you click to send the invites, you will be prompted to purchase SMS credit before your invitations will be sent (if you don't have any SMS credits to use). Once you purchase the necessary credits, you invitations will be sent.
When you initially activate your phone, you will receive 5 free SMS credits. Thereafter you can purchase prepaid credits starting at 25 SMS credits for $2.95 up to 200 for $16.95. The more you buy up front the cheaper it is.
Go to the settings tab and click on "orders history" from the left navigation bar. You will see a detailed history of all your past transactions.
Yes. Under the Settings tab, click on SMS/Mobile to select the notifications you would like to receive. Click Save when finished.
You can do this in 2 places. When you log into Eventuity you'll see your name and picture in the top right hand corner of your dashboard. Simply click 'change picture' and you can choose any of Eventuity's pictures or click 'more' and upload one from your computer. You can also change your picture under the Account Settings tab and click on Personal Profile. Click 'upload picture' and add from Eventuity's selection or from your own
While you are signed into your account, visit the Account Settings tab at the top of the page. In the menu on the left of the page, click on "Privacy / Password". Scroll down to the bottom of that page, and you will see a link to cancel your account. If you have current events that you have planned or are a part of, you will have to cancel them or leave the events before you are able to cancel your account.
Your Online Invitation
- From the Eventuity home page, click on the "Send invitation" box.
- Step 1: Choose your design. Search through Eventuity's invitation designs using the search box and entering keywords. For example, enter "baby shower", and you will see all baby shower designs. As you click on a design, a preview of what the invitation will look like shows up at the bottom of the page. You can select the different tabs to see what your web vs email invitation will look like. Once you have selected your design, click continue.
- Step 2: Add Details. On this page you can enter the name of your event, details about your event, when and where it is occurring, and the host contact information.
- Step 3: Change Settings. This last step allows you to answer questions about your event. When you are finished, click on "create event". If you were not previously logged into your account, then the next page will prompt you to log in. If you do not have an account, you will be prompted to sign up for a new account. It is a simple process that takes just a minute.
Yes! On Step 2 of creating your invitation, you can enter multiple time and place options. Simply enter your first time and place option, and then click on "Add another When & Where option". This will open a second box. You can add up to 10 options. Once your event is created, your guests will be able to vote on which time and place options work for them. Once voting is complete, you can finalize the When and Where option and notify your guests of the final decision.
After your event has been created, you can edit the time or location of your event by visiting the Manage Invitation tab at the top of your event. In the event details section of the left menu, click on "Place and time". On this page you can make any desired changes. If you have made significant changes to the time or place, you can choose whether you want to keep the RSVP information you have already received or allow them to be deleted. You can also choose to send an email notification of the new time or place to all the guests if you would like.
After your event has been created, you can edit the details of your event by visiting the Manage Invitation tab at the top of your event. In the event details section of the left menu, click on "Title & Description". On this page you can edit the event title, event tagline, event description and host details. When you are finished, click "Save".
- After your event has been created, you can invite guests to your event by visiting the Manage Invitation tab at the top of your event. In the guest list section of the left menu, click on "Send invites". To add one guest at a time, add their full name and email address within the first boxes on the page, and then click "Add". Their name will be added to the "Guest to be invited" section further down on the page.
- To send invitations to a list of email addresses, click on "Click to enter or paste a list of email ids"
- To send invites via an email group, click on "Click to send over an email group"
- Every name and email address that you add will automatically be added to your Eventuity address book.
- If you already have contacts in your Eventuity address book that you would like to select from, click on "Address book" in the right column. If you would like to import your addresses from another address book, click on "Import contacts" and you will be able to import contacts into your Eventuity address book. You can even import contacts from you mobile phone by clicking on "Mobile contacts".
- Once you are ready to send the invitations, click on "Preview and Send Now". You will see a preview of what your email invitation will look like. You can choose a different email style if you like, as well as edit the email text. When you are ready, click "Send all invites".
- You also have the option to "Save Draft or Schedule Send". Using this option, you can save all the names and addresses you have entered so that you can send your invites at a later time, or you can even schedule when you would like your invitations to be mailed out.
No! Your guests do not need to register to RSVP.
No! We hate SPAM as much as you do. Your email addresses are yours and only yours! We do not share or send SPAM email to your guest list.
In order to send an invitation to a guest already invited, you must use the "Resend Guest Invite" page. To access this page, visit the Manage Invitation tab at the top of your event page. In the Communicate section of the left menu, click on "Resend Guest Invite". Our system does not allow you to resend invitations to the same guest using the "Send Guest Email Invites" page. The "Send Guest Email Invites" page can only be used to send invitations to new guests (ones that have not already been sent an invitation).
To re-send an invitation to a guest already invited to the event, visit the Manage invitation tab at the top of your event page. In the Communicate section of the left menu, click on "Resend Guest Invite". On that page you will be able to select the guests who you would like to send the invitation to, preview and modify the email, and send it to the guests.
You can check the status of the invitation you sent by visiting the Manage invitation tab. In the left menu,under Guest list click on "View Guest list" in the guest list section. Here you can see whether the invitation was opened or not. If the summary says they have not opened the invitation, then the email has not been opened by the guest. In some cases, email invitations get delivered to spam folders rather than an email inbox. Please ask your guest to check their spam folder for the invitation.
- After your event has been created, you can invite guests using SMS invitations by visiting the Manage Invitation tab at the top of your event. In the Guest list section of the left menu, click on "Send SMS invites". To add one guest at a time, add their full name and mobile phone number within the first boxes on the page, and then click "Add". Their name will be added to the "Guest to be invited" section further down on the page.
- Once you are ready to send the invitations, click on "Preview and Send Now". You will see a preview of what your SMS invitation will look like. Click "Send all invites" to send out all your SMS invitations.
You can check the status of the invitation you sent by visiting the Manage invitation tab. In the left menu, click on "View guest list" in the guest list section. Here you can see whether the invitation was opened or not. If the summary says they have not opened the invitation, then the email has not been opened by the guest. In some cases, email invitations get delivered to spam folders rather than an email inbox. Please ask your guest to check their spam folder for the invitation.
To make your guest list private, click on the "Manage Invitation" tab at the top of your event. In the properties section of the left menu, click on "Event Settings". The first question is "Is guest list visible to all guests?" Change your answer to this question to hide the guest list, or make it visible to everyone. If you answer no, your guests will not be able to see who else is invited to your event.
You can use Limit RSVP to only allow a pre-set number of Yes RSVPs. This can be useful if you have an event with a large guest list or a public event and you have limited space available. To limit the Yes RSVPs for your event, visit the Manage invitation tab at the top of your event page. In the Guest list section of the left menu, click on "Limit RSVP". If you set an RSVP limit, it will be noted on the RSVP module of your invitation. For example, it will say "Guest list size has been limited to 500". Note: this feature is only available to PT club members who are enrolled in the Pro Plan or Premium Plan.
You can check the RSVP status of your guests within the "Manage Invitation" tab of your event. In the Guest list section of the left menu, click on "View guest list". All invited guests will be listed and divided into sections such as "RSVP Yes, No, Maybe, and Guests who have visited the web page but not yet RSVP'd ".
Yes! You can edit guests RSVPs within the "Manage Invitation" tab of your event., In the Guest list section of the left menu, click on "Edit guest RSVP". Here you can edit your guests' names and RSVP responses. Just click "edit" next to their name. Once you have made your changes, click "Save" at the bottom of the page.
At this time we do not allow you to edit the messages, but you do have the option to delete them. If you would like to delete a message, click on the small red "X" on the lower right corner of the posted message. A confirmation window will pop up that asks you to confirm whether you want to delete the message. Only a host or an author of the message can delete the message.
Visit the manage invitation tab and click on "Customize Email Invitation" within the guest list section of the left menu. In the right column, click on "Send preview email to yourself" under step 3. As soon as you click that button an invitation will be sent to your email address. You should receive the test email invite within a few minutes.
You can send reminders by visiting the "Manage Invitation" tab of your event. In the Communicate section of the left menu, click on Send Reminder. On this page you can select who you would like the reminders to be sent to, and when. After you have made your selections, click on Preview and Set Reminder at the bottom of the page. You will then be given an opportunity to edit the email style and text that will be sent to your guests.
To send an Ask for Response message, visit the Manage invitation tab at the top of your event page. In the Communicate section of the left menu, click on "Ask for response". On that page you will be able to select the guests who you would like to send the message to, preview and modify the email, and send it to guests.
The maximum number of guests allowed per event varies per domain. Please check with your Domain Administrator for the maximum guest list size. Please limit the amount of invitations sent to actual guests you would like to participate in the event, please do not SPAM email lists from the Eventuity service.
You can send reminders by visiting the "Manage Invitation" tab of your event. In the Properties section of the left menu, click on "Make event recurring". Here you can select the dates you would like your event to re-occur on, as well as make any changes to the place and time for your event. You can also select how many days before the events you would like the invitations to be sent out. Once you click "Save" you will see a summary of all your upcoming occurrences of this event. You will also be able to edit the details of each one (description, place, time) and add more occurrences of the event to the series.
Once you have made your event recurring, you can edit each occurrence of the event, or make changes to the entire series. Visit the "Manage Invitation" tab of your event and in the Properties section of the left menu, click on "View recurring series". If you want to make changes to all events in the series, click on the links at the top to: edit the event details, edit the place/time, add/remove guests and cancel all the events. If you want to edit only one occurrence of the event, click on the edit icons to the right of that particular event. Any changes made there will only affect that one occurrence. If you would like to add more occurrences of the event to the series, simply select the dates you would like to add using the calendar at the bottom of the page and click "Add to series". The new dates will then be added to the list of event occurrences at the top of the page.
Visit the "Manage Invitation" tab of your event and in the Properties section of the left menu, click on "View recurring series". If you want to cancel only one occurrence of the event, click on the red "X" to the right of that event date and confirm you want to cancel it by clicking "yes". If you want to cancel the entire series, click on the "Cancel event" link at the top of the page. All upcoming occurrences of the event will be cancelled.
Visit the "Manage Invitation" tab of your event and in the Properties section of the left menu, click on "View recurring series". To modify the guest list for the series, click on the "Add/remove guests" link at the top of the page. Note: you can only add or remove guests to the entire series. Therefore you cannot add or remove a guest from just one occurrence. To remove a guest, click the red "X" to the right of their name. To add a guest, enter their name and email address, click "Add" and then click "Save" at the bottom of the page.
You can copy your event by visiting the "Manage Invitation" tab. In the Properties section of the left menu, click on "Copy event". You will then be asked to confirm that you would like to copy the event. If you click on "yes", a copy of the event will be created with all the current settings and guest list. After the copy event completes, all your guest information will be available in the send invites page, but the invitations will not automatically be sent out. You will need to go into the new event's manage invitation tab and send your invitations using the send invites page. You can also go in and edit the details of the copied event, including the title, description, time/place, etc as desired.
Visit the "Manage Invitation" tab at the top of your event page. In the Properties section of the left menu, click on "Cancel event". You will then be asked to confirm the action and will have the choice to notify event guests of the cancellation.
- You can make someone else (or all guests) a co-host to your event after they have been invited. Once you have invited your guests, visit the "Manage Invitation" tab at the top of your event. Look for the "Manage and track event guests" on that page. Select the check box next to the guest(s) you would like to make a host. Then select "Make host" in the "-More actions- drop down box at the top of the module.
- The same process is used when removing someone as a host of the event. Just select "Remove host" from the drop down box after selecting the check box next to the guest's name.
- If you are the host of an event, you cannot leave the event unless there is at least one other host assigned for the event. To remove yourself or another guest, visit the Manage Invitation tab of your event and in the Guest List section of the left menu, click on "Delete Guests". Check the box next to the name of the person you would like to remove, and then click "Delete". You will be asked to confirm this action before it is completes. Note: If you remove yourself from an event, you will not be able to access the event after this action completes.
- If you are a guest of an event, you can leave the event by selecting the "Remove yourself from the guest list" icon on the event page. The icon is located within the guest action icons under the event postcard and details box.
The message board allows event guests and hosts to communicate with one another - either in real-time for by viewing past messages. You can post public messages that can be seen by all guests, or private messages that can only be viewed by the guest who sent the message and the host. As guests RSVP for an event, they are given the option to "Send a message". These messages are then posted to the message board - either as private or as public. The message board is located on your invitation page. To see it, visit the Invitation view tab and scroll down to view it below the picture postcard and event details.
As guests RSVP for an event, they are given the option to "Send a message". These messages are then posted to the message board - either as private or as public. The message board is located on your invitation page. To see it, visit the Invitation view tab and scroll down to view it below the picture postcard and event details. If you have the message board disabled on your invitation, you will need to enable it in order to see your messages. To enable the message board on your invitation, visit the Manage invitation tab. Click on Hide/Show modules within the modules section of the left menu. Here you can enable the message board by indicating you want it to appear on your invitation page.
The broadcast message allows you to send email messages to your guests. It works great to send last minute instructions or to notify them of changes to for your event. To send a broadcast message, visit the Manage invitation tab. In the left menu, click "Broadcast message" under the communicate section. Select which guests you would like to send the message to, and then after you have typed your message click "Send".
My Address Book
Anyone you have added to your events is in your address book. You can also add contacts directly to your address book by typing them in individually or importing your address book from another source. For more information, see How to import contacts.
Click on the Contacts tab. Click on import contacts from Outlook, eVite, Hotmail, Google & others near the top of the page. In step one, select the address book you would like to import, and then in step two follow the directions to complete the import process. For specific instructions for each address book type, see below:
- GTalk: Simply enter your gtalk email address and password. Then click "Get address book". You will see a confirmation window telling you how many contacts were imported.
- Yahoo: Click on the "Import from Yahoo" button. A pop-up window will open and allow you to enter your username and password. You will then see a "Sign-in Permissions" page asking you to grant access to your Yahoo address book by Eventuity.com. Click "I agree" and the import process will complete. You will see a confirmation window telling you how many contacts were imported.
- AOL (AIM): Please use the Plaxo widget to import from AIM and AOL
- MSN (Hotmail): Click on the "Import from MSN" button. A pop-up window will open and allow you to enter your windows live ID and password. You will then see an "Allow access" page asking you to grant access to your MSN address book by Eventuity.com. Click "Allow access" and the import process will complete. You will see a confirmation window telling you how many contacts were imported.
- Plaxo: Click on the "Import from Plaxo" button. A pop-up window will open and allow you to enter your Plaxo username and password. After you sign in, you will see a list of all your Plaxo contacts. Put a check mark by the contacts you would like to import (or click "check all") and click the "Done" button. You will see a confirmation window telling you how many contacts were imported.
- CSV: You will first need to export your address book from the other service into CSV (comma separate value) format. Before uploading your file, make sure that the first row of your file is a header with supported header labels. For a complete list of these header labels and more instructions, click on the "more information" button under step 2 of importing your CSV file.
- Evite: Enter the email address and password associated with your Evite account. Then click "Get address book". You will see a confirmation window telling you how many contacts were imported. If 0 contacts get imported, please try to import it again a second time, as in some cases it takes a second try to retrieve the contacts from Evite.
Click on the Contacts tab. From the list of contacts, select the person you wish to edit. Click "edit" above that contacts information. You will then be able to make changes. Click "save" when you are finished.
Once you've created your invitation and are ready to invite guests, go to the manage invitation tab. Click on Send invites in the guest list section of the left menu bar. On the send invites page you will see a "mobile contacts" button in the column that allows you to import contacts from your mobile phone. From there you'll see specific instructions on how to import your mobile contacts.
Merge contacts allows you to consolidate contact information. For example, you can make a husband(email listed) and wife(phone numbers listed) that use the same email address one contact instead of two. Contacts with the same email address will already be merged on import / creation. Merge Contacts is available once you select one of the contacts within your address book.
Go to the Address book tab. Click on "Add a new group". You will see a popup window where you can create a name for the group. Once the group is created, you can easily add contacts to the group by editing the group. Make sure the group name is selected, and click "edit". Then select the section titled "Add contacts to group" and select the contacts from the list that you want in this group. When you are finished, click save.
There are two different ways to add a contact to a group. If you want to add multiple contacts to a group, start by selecting the group name. Once the name is selected, click "edit" to edit that group. Then select the section titled "Add contacts to group" and select the contacts from the list that you want in this group. When you are finished, click save.
If you only want to add a couple contacts to a group, you can do so within each contact's information. Select the contact you want to add, and then look for the Groups section under their contact information. In the drop down select the group name you would like to add this contact to. As soon as you select a group name, their name will be added to the group automatically.
Go to the Address Book tab. Click on the group name. The list of contacts in the middle column will change based on who is in that group. Select the name of the person you want to remove from the group. Look for the Groups section under their contact information in the right column. Click the X next to the group name to remove it for that contact. They will be removed from that group.
Yes. If you create an event and invite guests by entering their name and email address, their information will automatically be added to your address book.
Yes, if you create an event and invite guests, a group with that event name gets created in your address book.
Using Eventuity Features
Visit the "Manage Invitation" tab at the top of your event page. In the Modules section of the left menu, click on "Hide/show modules". On this page you can select which sections or modules you want to appear on your invitation page. Once you have made your changes, click "save".
Look for the "Event photos" module on your Invitation page. If the module is not showing on the page, check to make sure you have the module enabled (see "How do I enable and disable modules on my event page?). Click on the "Upload photos" button within the module and browse your computer files to select the images you would like to upload. You can select up to 5 at a time. Then click "Upload" and your photos will be uploaded and shown in a slide show. After you upload photos, a button to "Notify others" will appear at the bottom of the module. This will allow you to send a message to other event guests to let them know you have uploaded photos.
- � On your Invitation page, look for the "Event videos & widgets" section. If the module is not showing on the page, check to make sure you have the module enabled (see "How do I enable and disable modules on my event page?). Copy your video embed code and paste it in the box, then click save.
- You also have the option to embed videos within the message board on the Guest Invitation page. To do this, click on the film icon in the tools at the top of the message board. Then enter the embed code in the box and click "Send".
Visit the Manage invitation tab at the top of your event page. In the Modules section of the left menu, click on "Map, Polls, Fund & Potluck". Here you can set up your poll questions and also see whether the poll module is enabled or disabled on your event page. If it is disabled, click on the link to add the module to your event page. Once the module is enabled, it will be visible on your invitation page.
To set up your poll, click on "Create a new poll". You will then be able to setup a question to ask your guests. For each question, you can set up multiple answers. You can also choose whether you want your guests to be able to pick multiple answers or only one answer. You can set up a single poll question, or multiple questions.
The bring along list module can be used to create a list of items you would like your guests to bring to the event. It can be useful if you want guests to bring food items for a potluck, or even supplies for the event. In the bring along list module you can create a custom list of items to fit your needs. On your invitation, your guests can then put their name down next to an item on the list to indicate they will be bringing that item.
To add the bring along list module, visit the Manage invitation tab at the top of your invitation page. In the Modules section of the left menu, click on "Map, Polls, Fund & Bring along list". Here you can set up your bring along list module and see whether the module is enabled or disabled on your invitation page. If it is disabled, click on the link to add the module to your invitation page. Once the module is enabled, it will be visible on your invitation page.
To set up your bring along list, click on "Edit". You will then be able to write a message to your guests and create your list of items.
You can add a ticketing module to your event page and sell tickets for your event. People purchase tickets using Paypal, and the money is deposited directly into your specified Paypal account.
Using the ticketing module, you can set up multiple ticket types/prices, set a limit on the number of tickets that can be sold, and specify the dates tickets are available for sale. As the host for the event, you can see who purchased tickets and when, as well as how many tickets have been sold and how much money you have collected.
To add the ticketing module to your event page, visit the Manage Invitation tab. Click on "Add/Edit ticket types" under the Ticketing section in the left menu. Enter in general instructions for your tickets and your Paypal email address. You will then be able to add the types of tickets you would like to sell. Once you set up a ticket type, the ticketing module will automatically appear on your invitation page where your guests can see it.
When you enable ticket sales for your event, the RSVP module is removed and guest will not be able to RSVP. As people buy tickets, they automatically get added to the guest list as ticket holders. Someone cannot RSVP or be added to the guest list without buying tickets.
The money collected on sale of tickets is directly deposited into your PayPal account and we charge 2% fee on every transaction. Buyers enter their credit card information on secure PayPal pages.
If you are looking for collecting money is a less structured way, please see What is an event fund?
- Visit the "Manage Invitation" tab at the top of your event page. In the Modules section of the left menu, click on "Map, Polls, Fund & Potluck". Here you can see whether the map module is enabled or disabled on your event page. If it is disabled, click on the link to add the module to your event page. Once the module is enabled, it will be visible on your invitation page.
- The address for your event will appear right above the map. The address is based on information you entered as the "Place" for you event. If the map program cannot find your address, try editing the address to be sure it is as complete as possible.
- In order for your guests to get driving directions to your event, they can click on the map itself. A new window will pop up allowing them to click on "Get driving directions" and enter their starting address.
Yes, you can print the event information from your event. On your Invitation page, click on the Print icon in the tool box below the event details and postcard. It will open a page that summarizes the event information, including an event map.
As the host, you can specify who can see your invitation. This is initially set in step 3 of the create an event process. To adjust these settings after your event has been created, visit the "Manage Invitation" tab at the top of your event page. Click on Event Settings in the properties section of the left menu. Change the answers to questions here to indicate whether you want your event to be made public. If you want to share your event with the public, click to make the URL public. Once you do this, you will have access to a public URL that you can post or share with others.
Yes, you can post any of your events to your Facebook profile. On your Invitation page, click on the Facebook icon in the tool box below the event details and postcard. It will open a page that prompts you to sign into Facebook if are not already logged in. You will then be given the option to select which of your Eventuity events you would like to post to your profile. Note: you can only post public events that you are hosting or are attending to your profile. To see how to make your event public, click here.
Event Tips and Ideas
Help! Things aren't working
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feature request email and we will get the missing feature in as soon as possible.
Privacy and Policies
Go to the Settings tab and click on Privacy/Password in the left hand navigation menu. Here you can change your settings. Be sure to click 'update settings' when finished.
No. At Eventuity we want to earn and keep your trust. We do not share or sell your personal details to anyone, anytime.
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